AUTHORS: Nazarudin Bujang, Siti Sarah Omar, Fazian Hashim, Noreina Kepal Nasir, Nur Aniza Quantaniah Jusoh

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ABSTRACT: The roles of factory technicians who are responsible and accountable for advance equipment maintenance and uptime in the E&E factory has intensified enormously. Substantial researches on turnover issues focused on white collar workers instead of blue collar workers has instigated the need of the study. There is also needs to identify factors which influenced factory technician’s turnover because the training required to develop skillful and competent technicians is costly and lengthy. The hypothesis was tested and validated via quantitative statistical analysis which identified the influential factors and determined the connection between independent variables and turnover intention as dependent variable. Descriptive statistic, reliability test, mean comparison, and correlation test were utilized in the analysis. The results indicated that career growth, discriminatory treatment and further education are influential factors and have significant association with turnover intentions. The most influential and significant factor was career growth followed by discriminatory treatment, and further education was the least significant factor. The outcome of this research was used in developing retention plans and strategies to retain the factory technicians who play crucial role in manufacturing industry performance.

KEYWORDS: Factory Technicians Turnover, Costly and Lengthy Training, Career Growth, Discriminatory Treatment, Further Education, Retention Plan and Strategy

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WSEAS Transactions on Business and Economics, ISSN / E-ISSN: 1109-9526 / 2224-2899, Volume 16, 2019, Art. #49, pp. 444-455


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