WSEAS Transactions on Business and Economics

Print ISSN: 1109-9526
E-ISSN: 2224-2899

Volume 16, 2019

Notice: As of 2014 and for the forthcoming years, the publication frequency/periodicity of WSEAS Journals is adapted to the 'continuously updated' model. What this means is that instead of being separated into issues, new papers will be added on a continuous basis, allowing a more regular flow and shorter publication times. The papers will appear in reverse order, therefore the most recent one will be on top.

Volume 16, 2019

Empowering Leadership and OCB: The Roles of Psychological Empowerment and Emotional Intelligence

AUTHORS: Moh. Ali Shahab, Agus Sobari, Udin Udin

Download as PDF

ABSTRACT: The quality of medical services has become the main target in national development planning in Indonesia. The objective of this study is to explore and analyze the effect of empowering leadership on organizational citizenship behavior (OCB) through psychological empowerment and emotional intelligence. Data is collected from 125 sets of the employee in the medical service industry of Jepara district – Indonesia. By using structural equation modeling (SEM) with SmartPLS 3 software, this study reveals that empowering leadership is related to organizational citizenship behavior. This study further proves that psychological empowerment and emotional intelligence serve as significant mediating in the relationship between empowering leadership and organizational citizenship behavior.

KEYWORDS: empowering leadership, psychological empowerment, emotional intelligence, organizational citizenship behavior


[1] Abdulrab, M., Zumrah, A. R., Almaamari, Q., Al-Tahitah, A. N., Isaac, O., & Ameenf, A. (2018). The Role of Psychological Empowerment as a Mediating Variable between Perceived Organizational Support and Organizational Citizenship Behaviour in Malaysian Higher Education Institutions. International Journal of Management and Human Science, 2(3), 1-14.

[2] Akbar, A. B., Udin, Wahyudi, S., & Djastuti, I. (2018). Spiritual Leadership and Employee Performance: Mediating Role of Organizational Commitment in Indonesian Public University. Journal of Engineering and Applied Sciences, 13(12), 4344-4352.

[3] Barroso Castro, C., Martín Armario, E., & Martín Ruiz, D. (2004). The influence of employee organizational citizenship behavior on customer loyalty. International journal of Service industry management, 15(1), 27-53.

[4] Bienstock, C. C., DeMoranville, C. W., & Smith, R. K. (2003). Organizational citizenship behavior and service quality. Journal of services marketing, 17(4), 357- 378.

[5] Chamberlin, M., Newton, D. W., & LePine, J. A. (2018). A meta ‐analysis of empowerment and voice as transmitters of high‐performance managerial practices to job performance. Journal of Organizational Behavior.

[6] Conger, J. A., & Kanungo, R. N. (1988). The empowerment process: Integrating theory and practice. Academy of management review, 13(3), 471-482.

[7] Erdogan, B., Ozyilmaz, A., Bauer, T. N., & Emre, O. (2018). Accidents happen: Psychological empowerment as a moderator of accident involvement and its outcomes. Personnel psychology, 71(1), 67-83.

[8] Handayani, S., Udin, Yuniawan, A., Wikaningrum, T., & Supriyati, S. (2018). Investigating the link between transformational leadership, psychological empowerment, affective commitment and organizational citizenship behavior in the pharmaceutical sector of Indonesia. International Journal of Pharmaceutical sciences and Research, 9(2), 766-774.

[9] Hess, J. D., & Bacigalupo, A. C. (2011). Enhancing decisions and decision-making processes through the application of emotional intelligence skills. Management Decision, 49(5), 710-721.

[10] Hui, C., Lam, S. S., & Schaubroeck, J. (2001). Can good citizens lead the way in providing quality service? A field quasi experiment. Academy of Management Journal, 44(5), 988-995.

[11] Kim, M., & Beehr, T. A. (2018). Organization-Based Self-Esteem and Meaningful Work Mediate Effects of Empowering Leadership on Employee Behaviors and Well-Being. Journal of Leadership & Organizational Studies, 25(4), 385-398.

[12] Miao, C., Humphrey, R. H., & Qian, S. (2018). A cross-cultural meta-analysis of how leader emotional intelligence influences subordinate task performance and organizational citizenship behavior. Journal of World Business, 53(4), 463-474.

[13] Najafi, S., Noruzy, A., Azar, H. K., NazariShirkouhi, S., & Dalv, M. R. (2011). Investigating the relationship between organizational justice, psychological empowerment, job satisfaction, organizational commitment and organizational citizenship behavior: An empirical model. African Journal of Business Management, 5(13), 5241-5248.

[14] Organ, D. W., & Ryan, K. (1995). A meta‐analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel psychology, 48(4), 775-802.

[15] Posdakoff, P. M., & Mackenzie, S. B. (1994). Organizational citizenship behaviors and sales unit effectiveness. Journal of marketing research, 351-363.

[16] Singh, S. K., & Singh, A. P. (2018). Interplay of organizational justice, psychological empowerment, organizational citizenship behavior, and job satisfaction in the context of circular economy. Management Decision, 0(0), null. doi: doi:10.1108/MD-09-2018-0966.

[17] Spreitzer, G. M., De Janasz, S. C., & Quinn, R. E. (1999). Empowered to lead: The role of psychological empowerment in leadership. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 20(4), 511-526.

[18] Shahab, M. A., Sobari, A., & Udin, U. (2018). Empowering Leadership and Organizational Citizenship Behavior: The Mediating Roles of Psychological Empowerment and Emotional Intelligence in Medical Service Industry. International Journal of Economics & Business Administration (IJEBA), 6(3), 80-91.

[19] Srivastava, A., Bartol, K. M., & Locke, E. A. (2006). Empowering leadership in management teams: Effects on knowledge sharing, efficacy, and performance. Academy of Management Journal, 49(6), 1239-1251.

[20] Sulistiyani, E., Udin, & Rahardja, E. (2018). Examining the effect of transformational leadership, extrinsic reward, and knowledge sharing on creative performance of Indonesian SMEs. Quality - Access to Success, 19(167), 63-67.

[21] Sumiyarsih, W., Mujiasih, E., & Ariati, J. (2012). Hubungan antara kecerdasan emosional dengan organizational citizenship behavior (OCB) pada karyawan cv. aneka ilmu semarang. Jurnal Psikologi, 11(1), 9.

[22] Thomas, K. W., & Velthouse, B. A. (1990). Cognitive elements of empowerment: An “interpretive” model of intrinsic task motivation. Academy of management review, 15(4), 666-681.

[23] Triyanto, A., & Santosa, T. E. C. (2010). Organizational citizenship behavior (OCB) dan pengaruhnya terhadap keinginan keluar dan kepuasan kerja karyawan. Jurnal Manajemen Maranatha, 8(2), 52-65.

[24] Turnipseed, D. L. (2018). Emotional intelligence and OCB: The moderating role of work locus of control. The Journal of social psychology, 158(3), 322-336.

[25] Udin, Handayani, S., Yuniawan, A., & Rahardja, E. (2017). Antecedents and Consequences of Affective Commitment among Indonesian Engineers Working in Automobile Sector: An Investigation of Affecting Variables for Improvement in Engineers Role. International Journal of Civil Engineering and Technology, 8(10), 70–79.

[26] Wikaningrum, T., Udin, & Yuniawan, A. (2018). The relationships among leadership styles, communication skills, and employee satisfaction: A study on equal employment opportunity in leadership. Journal of Business and Retail Management Research, 13(1), 125-134.

[27] Yuniawan, A., Abdurrahman, A., Suci, R. P., & Udin, U. (2018). A Systematic Literature Review of Altruism: Challenges, Outcomes, and Future Research Directions. European Research Studies Journal, 21(4), 493-501.

WSEAS Transactions on Business and Economics, ISSN / E-ISSN: 1109-9526 / 2224-2899, Volume 16, 2019, Art. #12, pp. 97-106

Copyright Β© 2018 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0