AUTHORS: Na Rang Kim, Hyung-Rim Choi, Seong Bae Lim

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ABSTRACT: Rapid urbanization and industrialization have led to the increased popularity of automobiles. As a result, parking space has become limited, causing an array of conflicts and social problems among residents. Like many cities, the steady rise in population and the number of automobiles per household has increased parking-related civil complaints in Busan City, South Korea. As such, this study uses social network analysis (SNA) to evaluate parking-related civil complaints in Busan City in 2015. The results reveal that major civil complaints involved difficulties with parking, illegal parking, conflict among residents, lack of parking spaces, and public parking lots. In particular, the keywords related to these complaints included difficulties arising from lack of parking space and diverse problems caused by the resulting illegal parking. Follow-up research analyzing data from different years may be utilized as objective reference data in selecting priorities in policy execution, and quantitative prediction of the values of data on civil complaints will be helpful for decisionmaking by governmental organizations and relevant businesses.

KEYWORDS: Social Network Analysis, Civil Complaints Regarding Parking , SNA, Busan City, Degree Centrality, Betweenness Centrality, Closeness Centrality

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