eb171f7f-6fc2-4baf-8ec6-bb4e2764690b20210217093617279wseamdt@crossref.orgMDT DepositWSEAS TRANSACTIONS ON ADVANCES in ENGINEERING EDUCATION1790-197910.37394/232010http://wseas.org/wseas/cms.action?id=4001217202021720201710.37394/232010.2020.17http://wseas.org/wseas/cms.action?id=23179Exploring the Implementation of Artificial Intelligence in the Public Sector: Welcome to the Clerkless Public Offices. Applications in EducationVasileiosYfantisDepartment Of Business Administration, University of West Attica, Athens, GREECEKlimisNtalianisDepartment Of Business Administration, University of West Attica, Athens, GREECEFilotheosNtalianisDepartment Of Business Administration, University of Piraeus, GreeceThe use of the artificial technology in the public administration is currently limited due to several barriers that prevent the decision makers from adopting it. In this paper, we introduce the concept of the clerkless public offices where the concept of the public administration is applied though a synergy of the AI and other technologies aiming at the improvement of the citizen’s service even in extreme conditions such as pandemics and physical disasters. The suggested design is an augmentation of the clerkless Amazon Go store and the recent state of the art in e-government. The same Implementation can be held in Education6820206820207679https://www.wseas.org/multimedia/journals/education/2020/a185102-084.pdf10.37394/232010.2020.17.9https://www.wseas.org/multimedia/journals/education/2020/a185102-084.pdfBrynjolfsson, E., McAfee, A., What’s driving the Machine Learning explosion?,Harvard Business Review, No 18, 2017, pp. 3-11.Capmegini, 2017, Unleashing the potential of Artificial Intelligence in the Public Sector, Retrieved from: https://www.capgemini.com/consulting/wp-content/uploads/sites/30/2017/10/ai-in-public-sector.pdf.Business Insider, 2016, The ATO's virtual assistant has already answered almost a million enquiries this year. Business Insider. Retrieved from https://www.businessinsider.com.au/the-ato-launched-a-siri-for-tax-and-has-called-it-alex-2016-12.10.1016/j.giq.2019.07.004Gomes de Sousa, W., Pereira De Melo, P., De Souza Bermejo, R., Farias, S. and Oliveira Gomes, A., How and where is artificial intelligence in the public sector going? A literature review and research agenda, Government Information Quarterly, Vol. 36, No 4, 2019, 101392.Eggers, W., Schatsky, D., Viechnicki, P., 2017, AI-augmented government: Using cognitive technologies to redesign public sector work, Retrieved from https://dupress.deloitte.com/dup-us-en/focus/cognitive-technologies/artificial-intelligence-government.html.10.1504/eg.2021.10032276Mehr, H., 2017, Artificial Intelligence for Citizen Services and Government ArtificialIntelligence for Citizen Services and Government artificial intelligence for citizenservices and government. Retrieved from https://ash.harvard.edu/files/ash/files/artificial_intelligence_for_citizen_services.pdf.10.1016/j.giq.2018.10.001Androutsopoulou, A., Karacapilidis, N.,Loukis, E., Charalabidis, Y., Transforming the Communication between Citizens and Government through AI-guided Chatbots, Government Information Quarterly, Vol. 36, No 2, 2019, pp. 358-367.10.1007/11823100_24Van Deursen, A., Van Dijk, J., Ebbers, W., Why e-government usage lags behind: Explaining the gap between potential and actual usage of electronic public services in the Netherlands, Electronic Government, 4084 (2006), pp. 269-280.10.1016/j.giq.2018.01.004Liu, S., Kim, Y., Special issue on internet plus government: New opportunities to solve public problems?, Government Information Quarterly, Vol 35, No 1, 2018, pp. 88-97.Seigel, W., System and method for cashless and clerkless transactions, United States Patent Application Publication, 2003.Polacco, A. & Backes, K., The Amazon Go concept: Implications, applications, and sustainability, Journal of Business and Management, Vol. 24, No 1, 2018, pp. 79-92.Amazon Go Editorial Staff (2020). Amazon Go, Retrieved from https://www.amazon.com/b?node=16008589011.Moataz M., Mostafa, A., 2020, Chatbot System Architecture, Retrieved from https://wwww.easychair.org/publications/preprint_download/cBTw