WSEAS Transactions on Business and Economics


Print ISSN: 1109-9526
E-ISSN: 2224-2899

Volume 16, 2019

Notice: As of 2014 and for the forthcoming years, the publication frequency/periodicity of WSEAS Journals is adapted to the 'continuously updated' model. What this means is that instead of being separated into issues, new papers will be added on a continuous basis, allowing a more regular flow and shorter publication times. The papers will appear in reverse order, therefore the most recent one will be on top.


Volume 16, 2019


Empowering Leadership and OCB: The Roles of Psychological Empowerment and Emotional Intelligence

AUTHORS: Moh. Ali Shahab, Agus Sobari, Udin Udin

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ABSTRACT: The quality of medical services has become the main target in national development planning in Indonesia. The objective of this study is to explore and analyze the effect of empowering leadership on organizational citizenship behavior (OCB) through psychological empowerment and emotional intelligence. Data is collected from 125 sets of the employee in the medical service industry of Jepara district – Indonesia. By using structural equation modeling (SEM) with SmartPLS 3 software, this study reveals that empowering leadership is related to organizational citizenship behavior. This study further proves that psychological empowerment and emotional intelligence serve as significant mediating in the relationship between empowering leadership and organizational citizenship behavior.

KEYWORDS: empowering leadership, psychological empowerment, emotional intelligence, organizational citizenship behavior

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WSEAS Transactions on Business and Economics, ISSN / E-ISSN: 1109-9526 / 2224-2899, Volume 16, 2019, Art. #12, pp. 97-106


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