AUTHORS: Elzbieta Wyslocka
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ABSTRACT: In the process approach, activity of organization must improve customer satisfaction by meeting their requirements. Implementing this goal must involve identifying links between activities performed in organization and customer requirements in all processes, not just at the stage of final effect. Separation of processes within the organization allows for easier monitoring, acquisition of data on functioning of organization and improvement. The article discusses company's internal processes and their complexity resulting from expansion of the company to new plants. Using a case study of the implementation of one of the Polish ERP systems of Macrologic in several multi-plant enterprises, it demonstrates how it improved the functioning and organization of processes in these companies. The article exploits the case study of process modelling application in one of the Polish ERP systems Macrologic Merit. It has been demonstrated which benefits can be achieved in operation and organization of business processes by implementing an ERP class system that makes it possible to implement enterprise processes directly into an enterprise IT solution. In future, it would be worth checking out how this program works. Currently, program in process management has not been fully implemented in any enterprise yet.
KEYWORDS: management processes, Enterprise Resource Planning, IT solution, multi-plant company
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WSEAS Transactions on Business and Economics, ISSN / E-ISSN: 1109-9526 / 2224-2899, Volume 14, 2017, Art. #25, pp. 225-234
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