AUTHORS: Mateja Kalan, Martina Razdevšek, Jana Suklan

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ABSTRACT: The purpose of the research is to determine how much informed are the employees about the content and working methods in mediation, and to identify the reasons to introduce mediation in business environment. At the beginning of the research, we considered the theoretical back-ground in foreign and national references. Respondents completed a survey questionnaire. The-se data indicate that employees accept mediation and mediatory approaches that managers can use in their work. Mediatory method of working is very useful for organisation, because it implies fewer conflicts, which reflects in better interpersonal relationships and, consequently, in better business performance that leads the enterprise to excellence. Mediation or the mediatory way of communication among individuals and groups, or between an individual and a group, positively influences the entire society. In this way, the responsibility is transferred to the individual, which makes him or her feel more included, and, consequently, more co-responsible and interested in greater empathy towards the people and environment. Our research indicates essential elements that are useful for individuals, and shows the way to more successful leadership.

KEYWORDS: business mediation, mediatory communication, commitment of employees, excellence, interpersonal relations, transitional enterprises.

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WSEAS Transactions on Business and Economics, ISSN / E-ISSN: 1109-9526 / 2224-2899, Volume 14, 2017, Art. #19, pp. 170-177


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