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Antonio Di Leva
Emilio Sulis



Authors and WSEAS

Antonio Di Leva
Emilio Sulis


WSEAS Transactions on Business and Economics


Print ISSN: 1109-9526
E-ISSN: 2224-2899

Volume 14, 2017

Notice: As of 2014 and for the forthcoming years, the publication frequency/periodicity of WSEAS Journals is adapted to the 'continuously updated' model. What this means is that instead of being separated into issues, new papers will be added on a continuous basis, allowing a more regular flow and shorter publication times. The papers will appear in reverse order, therefore the most recent one will be on top.


Volume 14, 2017


A Business Process Methodology to Investigate Organization Management: a Hospital Case Study

AUTHORS: Antonio Di Leva, Emilio Sulis

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ABSTRACT: Healthcare is a core area for governments, increasingly interested in improving facilities to the population with fewer resources. In fact, hospitals are facing to lack of resources, long wait times, overuse of emergency services. We focus on the business analysis of an Emergency Department, by considering a wide methodological framework (BP-M*), to analyze care pathway for patients. The preliminary data analysis on the context suggests main patterns for the arrival of patients, the distribution of urgent cases as well as the typology of discharge. In this step, an UML scheme helps in the understanding of the organization. Then, a decision support framework made of several Key Performance Indicators is performed, including an exam of the cost of different activities, a what-if analysis and simulations. The latter provide information for the re-engineering of the process. As a matter of fact, by running different scenarios, managers have the opportunity to better identify bottlenecks and to explore better performance solutions.

KEYWORDS: Business Process Management, Business Process Modeling, Process Analysis, Emergency Department, Simulation

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WSEAS Transactions on Business and Economics, ISSN / E-ISSN: 1109-9526 / 2224-2899, Volume 14, 2017, Art. #11, pp. 100-109


Copyright © 2017 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0